UX Design for App

Problem: The current operations are cumbersome and time-consuming, relying on a basic email system to notify interpreters of available jobs. Interpreters must call to reserve assignments, and the payment process requires completing multiple forms and mailing them to LifeBridge administrators.

Solution: I was brought in to conduct UX research, analyze the existing process, and design a more efficient task management workflow and online UI system. The outcome was a new app that streamlined the process by consolidating key features. The app provides real-time job notifications, allows interpreters to accept assignments directly through the app, and enables submission of completed jobs with a single click. Additionally, the app includes secure access, auto-filled client information, GPS integration for travel assistance, and comprehensive task management capabilities, creating a seamless and efficient user experience.

Project Details

Client
LifeBridge
Roles
Project Management
Creative Direction
UX Design
UI Design